FAQ

General information
What are Mobalt App and Mobalt Admin?

Mobalt offers its clients two software tools with partially distinct, partially overlapping, but ultimately complementary functions. Mobalt App is designed for corporate users who want to explore mobility alternatives for their commute, track their routes with the Bikecoin feature or shared mobility via carpooling, book mobility solutions, reserve a company parking spot or a desk, conveniently pay for transportation tickets, communicate with the Mobalt Staff or other users from the same company, shuttle service, or carpooling team. It’s a tool for everyday use.

Mobalt Admin is a management tool mainly used by Mobility Managers who need to view user and reservation lists related to their company, manage corporate parking, handle accounting, import employee mobility data, assess the company’s mobility potential, monitor the progress of various incentive campaigns for active and/or shared mobility, and more.

Who develops Mobalt products?

Mobalt products are developed by the company Mobitrends S.A..

How much does it cost?

Mobalt IT products are part of a modular service aimed at companies whose subscription price varies according to the number of employees of the company itself. Contact us for an offer.
The use of the tools for the business user, on the other hand, is free of charge.

Security and insurance
Who can see my personal data?

We suggest reading the Mobalt's Privacy Policy.

Are there any rules for those who want to access carpooling?

Mobalt requires that anyone offering their car for carpooling checks with their liability insurance provider (RC) to confirm that they are allowed to transport passengers and that the policy covers all passengers and any possible consequences of an accident during the journey. Please note that liability insurance is mandatory for all motor vehicles. At the time of a vehicle's registration, proof of RC insurance is essential.  The driver must also confirm they hold a valid driver's license, operate the vehicle with a blood alcohol level of zero per mille, and are free from the influence of any substances.  Each participant agrees to abide by Mobalt's **Carpooling Regulations**, which require courteous and respectful behavior, avoiding any actions that may disrupt the proper functioning of the service. If any issues arise, please report them immediately to Mobalt's customer service (+41 77 453 90 26 or  info@mobalt.ch).

User account
Is Mobalt free to use?

The use of the Mobalt app is free for corporate users.

I received a business code. What should I do?

If you have received a six-character alphanumeric code, it means that your company is registered with Mobalt services and you are therefore authorized to use the Mobalt app as a corporate user.
Once the Mobalt app has been downloaded from the store and opened, click on 'Register' below and enter the company code in the appropriate field before starting the process of creating your user account.

I registered for the Mobalt app but I am no longer part of the company: what should I do?

You can delete your account at any time by going to the 'Account' section of the app. Further information about the processing of your personal data, on Mobalt's Privacy Policy.

Can I use the Mobalt app to get suggestions for a route other than home-work?

In the 'Suggestions' section, it is possible to query Mobalt about the mobility options of any itinerary by modifying the search parameters at the top of the screen, as described in this tutorial.

I forgot my password. How can I retrieve this information?

After opening the Mobalt app, click on 'Forgotten? ' and enter your e-mail; you will receive a link from which you can reset your password.

Options
What recommendations does the app show me in this section?

They are the best alternatives for your home-work trips (or any other itinerary you are interested in) based on the information provided during the registration process.

What route, date and time are they based on?

The proposed alternatives take into account the address you entered as departure and the arrival address (filled in by default with that of the company) and the usual working hours indicated by you. By default, the solutions available for the next day are shown, but it is possible to change this parameter in the search settings.

How can I change my search criteria?

When you are on the 'Suggestions' page, click on the orange addresses at the top to open the search parameters page. For a more detailed description, see the tutorial.

I changed my search criteria but the results remain the same: why?

The results are the same because the new itinerary is probably very similar to the previous one.

What does the green radial graph that appears next to each alternative represent?

The percentage attributed to each proposed alternative represents the degree of suitability for the itinerary for which you searched. The more complete the green circle on the graph is, the more suitable that alternative is for following that itinerary. Alternatives with a degree of suitability of less than 20% are not shown as they are considered not feasible in reality. The app shows the alternatives ranked (or ordered) from most suitable to least suitable. It is possible to draw up the ranking of suggestions by choosing between four different indicators: travel speed, environmental impact, physical activity, economic savings.

How is the degree of eligibility of a mobility option calculated by choosing the travel speed indicator?

The eligibility percentage is calculated with our specific algorithm that combines different criteria, including the duration of the trip compared to the same route taken by car. The lower the values of these parameters, the more suitable the alternative is considered.

How can I get more information about the proposed alternatives?

You can view the details of the round trip of each proposed alternative, simply by clicking on it as shown in tutorials.

Bikecoin
How can I record my bike itineraries?

It is necessary to manually activate the tracking with the “Start route” button. For the interruption, you can do it manually or let the app take care of it automatically, checking that you have first activated the option “Automatic interruption of tracking at the destination” available in the Bikecoin settings.

How does the Mobalt app understand that I have arrived at my destination?

By default, the address of your home and that of the head office of the company you work for are registered as possible start/arrival points. However, if there are other addresses that you regularly use during your work week (for example your partner's home, a hotel, the headquarters of a supplier, a customer, a different location of your company), it is strongly recommended to register them in Bikecoin favorites. This operation will facilitate not only any automatic interruption upon reaching the destination, but also the automatic approval of the itinerary through our algorithm.

Is a bicycle the only way I can collect Bikecoin?

No, the Mobalt app allows you to track itineraries by bike, on foot or on a scooter. The actual remuneration of the corresponding Bikecoins, on the other hand, may vary depending on the company's will or the campaign in which the company participates.

How does the Mobalt app recognize the vehicle I'm using and approve/reject the itinerary?

Our algorithm is based on speed recognition functions compared to the type of vehicle indicated by the user and the slope of the stretch he is traveling. In addition, the points of departure and arrival must coincide with home and work or with two of those entered by the user in his favorites. When all these parameters are verified, the itinerary is automatically approved; otherwise the system requires manual analysis by the Mobalt staff who will decide whether to accept or reject the itinerary. The Mobalt staff may contact the user to ask for more details.

What kind of incentive do I receive if I collect Bikecoin?

The incentive given for collecting Bikecoin varies depending on the company or campaign in which you participate. For more information on your specific case, contact the Mobalt staff by writing to info@mobalt.ch.

How is my company informed of the Bikecoins I collected?

The Mobalt staff produces a monthly report that they send to your company's mobility manager. The frequency with which incentives are paid/delivered may vary depending on business needs.

Carpooling
I have consulted the app and I want to sign up for a carpooling group that passes/leaves right from my area. How do I contact him?

The moment you click on the 'Join Team' button, the team leader of that group will receive a notification and can accept or decline your request. Until it does, your booking will remain visible with a 'pending' status in the appropriate section of the app. The moment the team leader makes a decision, the reservation status will change to 'accepted' or 'rejected'. If you want to get in touch directly with the carpooling group you are interested in, use the group chat that appears on your conversation list as soon as the team leader accepts your request. Until then, you can only contact the team by writing to the MobAlt user service (+41 77 453 90 26) or info@mobalt.ch).

General Information
What is Mobalt Admin and how is it different from Mobalt App?

Mobalt Admin is an IT tool exclusively in a web version, designed primarily for Mobility Managers of companies who need to view data tables on their company's mobility, related accounting, statistics and forecasts, import data, and more. The functionality of the Admin can be customized according to the company's requests.

I'm a Mobility Manager, what can I find in Mobalt Admin?

Mobalt Admin offers various functions to the Mobility Manager, some included in the basic package, others that can be unlocked depending on the packages that the company decides to include in its subscription. Basic features include:
· Importing the personal data of company personnel
· Management of corporate users and visualization on a map of the origins of employees
· Report with map view of where employees come from, second shift work, and other indicators
· Chat for communication with collaborators who have downloaded the Mobalt app

Analysis
How can I register the data of my company's employees?

You are provided with a pre-set excel sheet to fill in with the data of your company's employees. After that, the Mobalt staff will proceed with uploading to the platform and producing the report of mobility potentials.

What data about my employees can Mobalt Admin contain?

For more details, we suggest that you read the Mobalt's Privacy Policy.

How can I detect the mobility habits of my employees?

It is possible to disclose surveys and questionnaires to your collaborators, whose answers are collected directly through Mobalt App or Mobalt Admin. The outcome is then provided by the Mobalt Staff to the Mobility Manager in the form of a short report.

Can I do personalized surveys in order to collect specific information of my interest?

Yes, it's possible. However, it is necessary to contact the Mobalt Staff (+41 77 453 90 26) or info@mobalt.ch) in order to define the questions, implementation times and costs of the personalized survey.

Mobility measures
What business mobility measures are provided by Mobalt Admin?

· Evaluation of mobility potentials on the employees' home-work journey

What specific functions are provided for managing carpooling?

In the Teams section, there is a list of carpooling groups created by the user. The information collected is the name of the team, number of seats on board, number of members already registered, kilometers traveled on a trip, departure and arrival addresses, times of arrival at and departure from the place of work, make and model of the vehicle, license plate, color, name of the team members, pending requests.

For any questions,
information or suggestion
do not hesitate to contact us!